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  • Shipping times depend on the destination and the type of service selected. Generally, shipments within the GCC region take 3-5 days, while international shipments may take 7-14 days. For more accurate timelines, we provide customized estimates based on your specific order and location.

  • Fertilizers: Urea & Sulphur
    Petrochemicals: Diesel & Bitumen
    Minerals: Iron Ore, Copper, Steel
    Agricultural Products: Perishables (Dates, Apple, Kiwi, Honey) and Nonperishables (Grains, Nuts, Legumes, Dried Fruits, Spices & Herbs, Tea & Coffee, Oils, Seeds, Sugar & Salt, Flours)
    Seafood: Fish

  • We have strict quality control measures in place, from sourcing to final delivery. This includes proper packaging, temperature control for perishable goods, and regular inspections at key transit points to ensure product integrity.

  • Absolutely. We handle all aspects of customs clearance and ensure that all necessary documentation is in place to avoid delays. Our team is well-versed in international trade regulations and compliance requirements.

  • We have established relationships with trusted suppliers globally, and our team is skilled in navigating international sourcing. We ensure that all products meet local and international standards, and we handle everything from procurement to delivery.

  • We have established relationships with trusted suppliers globally, and our team is skilled in navigating international sourcing. We ensure that all products meet local and international standards, and we handle everything from procurement to delivery.

  • Payment terms vary depending on the type of service and client requirements. Typically, we require a percentage of the payment upfront, with the balance due upon delivery. We also offer flexible options for long-term clients.

  • For urgent shipments, we offer expedited shipping options, including air freight and express courier services. We work closely with our clients to prioritize time-sensitive deliveries and ensure they reach their destination on schedule.

  • We offer real-time tracking for all shipments, and our customer support team is available to assist with any inquiries during transit. We also provide post-delivery support, including any issues related to customs, delays, or product concerns.

  • Yes, we offer standalone logistics services. Whether you need warehousing, transportation, or distribution, we can manage the logistics for products you source independently.

  • Shipping costs are influenced by several factors including the weight and dimensions of the shipment, the distance between the origin and destination, the mode of transportation (air, sea, or land), and any additional services like insurance or expedited delivery. Understanding these elements can help you better plan your logistics budget.

  • Incoterms (International Commercial Terms) are a set of rules established by the International Chamber of Commerce (ICC) to clearly define the responsibilities of buyers and sellers in international transactions. They help clarify who is responsible for shipping, insurance, and handling risks, making trade processes smoother and less prone to disputes. For example, terms like FOB (Free on Board) and CIF (Cost, Insurance, and Freight) indicate who bears the cost and risk at various stages of the transaction.

  • A 3PL handles your supply chain operations, such as warehousing, transportation, and distribution. This allows you to focus on your core business while benefiting from their logistics expertise, cost savings, and scalability. They often have access to better rates and optimized routes, reducing both costs and transit times for your shipments.

  • Incomplete or incorrect customs documentation is a common cause of shipment delays. Documents such as commercial invoices, packing lists, certificates of origin, and bills of lading must be accurate and comply with both the origin and destination country’s regulations. Partnering with a company like ours ensures that all documentation is handled correctly, reducing the risk of delays.

  • Sea freight is typically more cost-effective for large or heavy shipments, especially for non-urgent deliveries. It’s the preferred choice for bulk commodities and goods with long lead times. Air freight, while more expensive, is faster and ideal for time-sensitive, smaller, or high-value shipments. We help our clients choose the most suitable method based on their specific needs.

  • Freight insurance covers the value of your shipment in the event of damage, loss, or theft during transit. It is particularly important for high-value or fragile goods. Without insurance, the carrier’s liability is often limited by international conventions, meaning you may not recover the full value of your goods in case of an incident.

  • FCL means you are shipping an entire container exclusively for your goods, which offers better control and security. LCL, on the other hand, means your goods share container space with other shipments, making it more cost-effective for smaller loads, though it may involve longer transit times due to consolidation processes.

  • Sustainable logistics practices focus on reducing carbon emissions, improving fuel efficiency, optimizing routes, and using eco-friendly packaging. Many companies are also investing in electric vehicles, carbon offsetting programs, and supply chain transparency to meet growing demand for greener operations.

About Us

Founded in 2018, Shepherd International is a logistics and trading company focused on global leadership.
We emphasize customer satisfaction, innovation, and integrity, providing high-quality logistics solutions
to meet diverse client needs worldwide.

  • Executive Summary
  • Company Overview
  • Accreditation

SILT Group is committed

to maintaining the highest industry standards and certifications, ensuring excellence in all operations:

1- ISO Certification: Certified under the ISO 9000:2015 Quality Management System.

2- Maritime Compliance: Adheres to the International Safety Management (ISM) Code and the International Ship and Port Facility Security (ISPS) Code.

3- Industry Standards: Complies with National Maritime Conventions and International Maritime Standards, registered with The Baltic and International Maritime Council (BIMCO).

Ocean freight image
Shepherd International

SILT Group, founded in 2018, is a leading GCC trading and logistics firm known for its excellence.

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